I look forward to hearing from you. I look forward to receiving your acknowledgement of this letter. Date your letter and ask for a reply to your letter within the timescales set out by your health service or local authority.
If you were unable to recall events because you were undergoing surgery for instance include information provided by third parties and how they were made aware of this. Each situation is different and getting advice could help you understand exactly: Having covered those points, if you still feel you have the right to complain, you will need to write your letter.
As a result of this complaint I would now like…. You should receive a letter of acknowledgement within three working days. The suggested timescales can be influenced by things like how many staff they need to speak to, how easy it is for them to access your medical records and if other NHS organisations are involved in your complaint.
If you get to this stage, you can contact the Parliamentary and Health Service Ombudsman. Get advice first It is usually best to get advice before writing a letter of complaint about the NHS or adult social care.
OR [if you are acting on behalf of the patient] I am writing on behalf of [insert name of patient], and I enclose their written agreement to act on their behalf. Examples If the complaint is about careless paperwork, ask for confirmation that the mistakes will be corrected.
I would like you to carry out a full investigation into my concerns and provide a response in accordance with the NHS Complaints Procedure. This means that they will discuss how best to resolve your concerns and what you hope to achieve from raising them.
If possible, include the name, date of birth and NHS number of the person affected. Write the complaint in an unemotional way. Keep your letter to the point and as short as possible.
If the complaint is about professional misconduct, you could send a copy of your letter to their regulatory body. Take the lead in handling the complaint Be your point of contact and take responsibility for communicating with you Co-ordinate the handling of the complaint and any investigations Ensure you receive a single response, addressing all issues agreed at the outset.
Call me back now. This could be just an apology and an undertaking to behave differently in the future. Explain what, if anything, you have already done to try to resolve matters. An explanation of what happened An apology Action to remedy the problem you experienced, by a named person.
Say what you want to achieve, for example: You have a statutory right to a complaint investigation and response if your concerns are not resolved informally.
Any written letters or evidence that you might have will be helpful, so include copies of these. Make sure your letter is received You may wish to send it by guaranteed or recorded delivery. On this page we have some tips to help you write a letter and get you the result you want. Send photocopies of documents, not originals Keep the original documents in your possession.
Download a consent form Your letter should clearly outline the issue or experience you had and should ask for it to be investigated under the NHS Complaints Procedure.
Include all the relevant information in your letter — such as where the treatment took place and the date or dates of the incident s. Children can complain for themselves, but they must be fully aware of all the conditions relating to their complaint.Get advice first.
It is usually best to get advice before writing a letter of complaint about the NHS or adult social care.
Each situation is different and getting advice could help you understand exactly. This letter template is for complaining about an NHS service for yourself. If you are complaining on behalf of someone else, use Letter of complaint about NHS on behalf of someone else.
To read more about making a complaint see Complaining about the NHS and Tips for writing a letter of complaint. This template is to be used for guidance and may not suit your specific situation. Before you begin the complaint process, please visit the NHS complaint process FAQ page to make sure that filing a formal complaint is the right action for you to take and you are familiar with the procedures and possible outcomes that may result.
Writing complaint responses. A Two-Way Process As a service provider, when you receive a letter of complaint about your service, your first response may be resentment or irritation.
It’s only natural – nobody likes to be criticised, and having your labours faulted can Under the NHS Complaints Regulations (), we should be providing a. How to write a letter of complaint about nhs treatment or services If you have concerns about an NHS treatment or service you’ve experienced, you can file a letter of complaint.
This includes treatment funded by the NHS at a private hospital. Sample Complaint Letter DATE YOUR FULL NAME & TITLE ADDRESS POST CODE TEL NUMBER HOME/WORK E-MAIL ADDRESS I am writing to you to complain about the treatment received at provide a response in accordance with the NHS Complaints Procedure.Download